Privacy Policy
 

Last updated: 2 July 2026
 

This Privacy Policy explains how Nutrizines collects, uses, stores and protects personal information when you use our website, purchase digital resources, access memberships, use our applications, contact us or interact with our services.
 

Nutrizines is committed to protecting user privacy and handling personal information responsibly, transparently and lawfully.
 

1. About Nutrizines
 

Nutrizines is a digital nutrition education platform providing ebooks, digital tools, applications and educational resources for patients, healthcare professionals, clinics, organisations and educational settings.
 

Nutrizines is a trading name of Health Knowledge Group Ltd, a company registered in England and Wales.
 

Company details:
Company name: Health Knowledge Group Ltd
Company number: 16948951
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact email: info@nutrizines.com
 

For the purposes of applicable data protection law, Health Knowledge Group Ltd is the data controller for personal information collected through the Nutrizines website, checkout, accounts, memberships and direct communications, unless otherwise stated.
 

2. Our Privacy Commitment
 

Nutrizines does not sell, rent or trade personal information to third parties.
 

We do not share personal information with third parties for their own independent marketing purposes.
 

We only use personal information where there is a clear reason to do so, such as processing an order, managing access to digital resources, supporting app functionality, responding to enquiries, maintaining security, meeting legal obligations or improving the platform.
 

3. Information We May Collect
 

The personal information we collect depends on how you use Nutrizines.
 

We may collect:
 

Account and checkout information
 

• Name

• Email address

• Phone number

• Country or region

• Billing details

• Order history

• Membership or subscription status

• Product or app access details

• Login or account information
   

Payment-related information
 

Payments are processed securely through Stripe or another approved payment provider where available.

Nutrizines does not directly store full card details on its own systems. Stripe may process payment information, transaction details, billing information and related data to enable secure payment processing. Stripe explains that, as a service provider or processor, it shares personal data to enable transactions as directed by business users.
 

Application information
 

Some Nutrizines applications may allow users to enter information such as answers, measurements, scores, notes, preferences or other data required for the intended function of the app.
 

Depending on the app, this may include nutrition-related, health-related or assessment-style information.

Users should avoid entering information that is unnecessary, excessive or not required for the intended use of the application.
 

Contact and support information
 

If you contact Nutrizines, we may collect:
 

• Your name

• Email address

• Message content

• Any information you choose to provide

• Records of our communication with you
   

Technical and usage information
 

When you use our website or applications, we may collect limited technical information such as:
 

• Device type

• Browser type

• IP address

• Pages visited

• Approximate location based on technical data

• Login activity

• Security and error logs

• Interaction with website or app features
   

This helps us maintain security, improve usability and understand how the platform is working.
 

4. How We Use Personal Information
 

Nutrizines may use personal information to:
 

• Process orders and payments

• Provide access to ebooks, memberships, apps and digital resources

• Create and manage user accounts

• Manage subscriptions, renewals, cancellations and free trials

• Send order confirmations, access emails and service updates

• Respond to enquiries and provide customer support

• Maintain platform security and prevent misuse

• Test, maintain and improve website and app functionality

• Troubleshoot technical issues

• Meet legal, accounting, tax and regulatory obligations

• Send relevant marketing updates where permitted

• Support carbon reduction contributions linked to Stripe payments

• Protect the rights, property and safety of Nutrizines, users and the platform
   

5. Lawful Bases for Using Personal Information
 

We only process personal information where we have a lawful basis to do so.
 

Depending on the context, we may rely on:
 

Contract

We process personal information where it is necessary to provide a product, membership, subscription, app, download or service you have requested.
 

Legal obligation

We may process information where required for accounting, tax, fraud prevention, consumer law, regulatory or legal compliance purposes.
 

Legitimate interests
 

We may process information where necessary for legitimate business purposes, such as maintaining website security, preventing misuse, improving services, responding to enquiries, managing customer relationships and protecting intellectual property.
 

Consent
 

We may rely on consent for certain types of optional marketing, cookies, analytics or app-related data use where required.
 

Where consent is used, you can withdraw consent at any time.
 

Special category information
 

Some app inputs may include health-related or nutrition-related information. Where health-related personal information is processed and data protection law requires an additional condition, Nutrizines will rely on explicit consent or another appropriate lawful condition where applicable.
 

Users should not enter identifiable health information unless it is necessary for the intended use of the application and they are comfortable doing so.
 

6. Ebooks, Memberships and Digital Resources
 

When you purchase or access an ebook, ebook membership or digital resource, we may process your contact, order, billing and access information so that we can provide the product and manage your account.
 

Because digital content may be accessed immediately, records of purchase, access and payment may be retained to manage access, support enquiries, handle disputes and meet legal or accounting requirements.
 

7. Applications and App Data
 

Nutrizines applications may process user-entered information to provide app functionality, calculations, outputs, saved progress or personalised educational feedback.
 

Our app databases are hosted in London through Supabase.
 

Each premium application has its own Supabase database. This separation supports safety, data organisation and assurance by reducing unnecessary overlap between premium app datasets.
 

Nutrizines takes reasonable steps to protect app data, but no online platform, database, hosting provider or digital service can guarantee complete security at all times.
 

Users are responsible for ensuring that information entered into an app is accurate, appropriate and lawful.
 

8. Professional and Organisational Users
 

Where Nutrizines resources or applications are used by healthcare professionals, clinics, organisations, universities or teams, the user or organisation remains responsible for ensuring that any personal information they enter or manage complies with applicable data protection, confidentiality, professional and clinical governance requirements.
 

If a professional or organisation enters patient-related information into a Nutrizines application, they must ensure they have a lawful basis and appropriate permissions to do so.
 

Unless a separate written agreement states otherwise, Nutrizines resources and applications are provided for educational and professional support purposes and should not be treated as a full clinical record system.
 

9. Children’s Information
 

Nutrizines may provide educational resources relating to children, adolescents, families or paediatric nutrition topics.
 

However, the Nutrizines platform is not designed to knowingly collect personal information directly from children without appropriate adult, parental, professional or organisational involvement.
 

Users should not enter identifiable information about children into any app or form unless they have a lawful basis and appropriate authority to do so.
 

10. Marketing Communications
 

Nutrizines does not spam users for sales.
 

We may send service-related emails such as order confirmations, access information, subscription updates, free trial reminders, account notices, security alerts or important platform updates.
 

Where marketing emails are used, they may include updates about new ebooks, apps, memberships, educational resources or relevant Nutrizines developments.
 

Users can unsubscribe from marketing emails where applicable.
 

We do not sell personal information to third parties for marketing purposes.
 

11. Cookies and Similar Technologies
 

Nutrizines may use cookies or similar technologies to support website functionality, security, account login, checkout, analytics and user experience.
 

Some cookies may be essential for the website or checkout to work properly.

Where required by law, optional cookies such as analytics or marketing cookies should only be used with appropriate consent.
 

You can usually manage cookies through your browser settings or, where available, through the Nutrizines cookie settings tool.
 

12. Who We Share Information With
 

Nutrizines may share personal information with trusted service providers where necessary to operate the platform and provide services.
 

These may include:
 

• Payment processors, such as Stripe

• Database and hosting providers, such as Supabase

• Website hosting and infrastructure providers

• Email delivery and communication services

• Account management or authentication systems

• Analytics or technical monitoring services

• Professional advisers, such as accountants or legal advisers

• Regulators, tax authorities or law enforcement where legally required
   

These third parties should only process information where necessary for the relevant service, legal obligation or platform function.
 

Nutrizines does not sell, rent or trade personal information.
 

13. International Data Transfers
 

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, Nutrizines will aim to ensure that appropriate safeguards are in place, such as adequacy arrangements, contractual protections or other recognised transfer mechanisms where required by law.
 

14. How Long We Keep Information
 

Nutrizines keeps personal information only for as long as reasonably necessary for the purpose it was collected.
 

Retention periods may vary depending on the type of information.
 

For example:
 

• Account information may be kept while the account remains active

• Order and payment records may be kept for legal, tax and accounting purposes

• Support messages may be kept for a reasonable period to manage enquiries and disputes

• App-entered data may be kept while needed to provide app functionality or user access

• Marketing preferences may be kept to respect unsubscribe requests

• Security logs may be kept for a limited period to protect the platform
   

When information is no longer required, we aim to delete, anonymise or securely retain it only where legally or operationally necessary.
 

15. Security
 

Nutrizines takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
 

These steps may include:
 

• Secure payment processing through approved providers

• Database separation for premium apps

• Access controls

• Secure hosting arrangements

• Technical monitoring

• Account security measures

• Limiting access to information where appropriate
   

However, no website, database, payment system or online service can guarantee complete security.

Users should keep account login details secure and contact Nutrizines if they believe their account or information has been compromised.
 

16. Your Data Protection Rights
 

Depending on your location and the circumstances, you may have rights under data protection law.
 

These may include the right to:
 

• Access your personal information

• Ask for inaccurate information to be corrected

• Ask for information to be erased in certain circumstances

• Restrict how your information is used in certain circumstances

• Object to certain types of processing

• Request transfer of your information in certain circumstances

• Withdraw consent where processing is based on consent

• Complain to a data protection authority
   

The ICO states that privacy information should tell people about their rights, including access, rectification, erasure, restriction, objection and data portability, and that the right to object should be clearly brought to people’s attention.
 

To exercise any rights, contact us at:

info@nutrizines.com
 

We may need to verify your identity before responding to a request.
 

17. Your Right to Object
 

You have the right to object to certain processing of your personal information, including processing based on legitimate interests and direct marketing.
 

You can unsubscribe from marketing emails using the unsubscribe link where available, or contact us at:

info@nutrizines.com
 

18. Complaints
 

If you have concerns about how Nutrizines handles your personal information, please contact us first so we can try to resolve the issue.
 

Email: info@nutrizines.com
 

You also have the right to complain to the Information Commissioner’s Office, the UK data protection authority.

The ICO provides guidance for organisations and individuals about privacy information, individual rights and data protection complaints.
 

19. Links to Other Websites
 

Nutrizines may contain links to third-party websites, resources or services.

We are not responsible for the privacy practices, content, security or policies of websites or services that we do not control.
 

Users should review the privacy policies of any third-party websites or services they choose to use.
 

20. Changes to This Privacy Policy
 

Nutrizines may update this Privacy Policy from time to time.
 

The updated version will be published on our website with a revised “last updated” date.
 

Continued use of the Nutrizines website, resources, memberships or applications after changes are published means the updated Privacy Policy applies from that point onwards.
 

21. Contact Us
 

For privacy questions, data protection requests or concerns about how your information is handled, please contact:
 

Health Knowledge Group Ltd / Nutrizines
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@nutrizines.com